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Mark J. Duncan is currently serving as Team Manager at vlbpo since November 2023. Previously held the position of Training & Quality Manager at ContactPoint 360 from October 2022 to September 2023, where Mark announced the resignation with a sense of nostalgia. Prior experience includes roles as Learning and Development Officer and Trainer at HGS - Hinduja Global Solutions from March 2021 to November 2022, as well as Organization Development Officer and Trainer at Sagility during the same timeframe. Mark J. Duncan brings a wealth of experience in training and quality management to their current role.