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Colin Hancock is an experienced Process Delivery Manager at Vizolution since August 2018, previously serving as Global Quality and Service Delivery Manager at International Baccalaureate from March 2009 to April 2018. At International Baccalaureate, Colin defined the vision and strategy for the Service Management roadmap, established global processes with clear SLAs, and managed a team of local Service Delivery Managers across multiple offices. Colin implemented various management processes using ServiceNow, drove service performance improvements, and led change initiatives. Previous roles included IT Portfolio Manager and Senior Business Analyst, where Colin was responsible for IT procurement, budget planning, resource management, and business process transformation. Colin's educational background is from Aberdare Boys Comprehensive.