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Isaias Varela brings extensive experience in customer support and service roles across multiple companies. Currently serving as a Customer Support Specialist at Vitzo since April 2021, Isaias has also worked as a Technical Customer Service Representative Tier 1 at BigCommerce, and previously held positions at Bitso, Uber, and TTEC. Notable roles include C360 Team Lead at Uber, where responsibilities included managing support requests and providing analytical insights, and a Customer Service Representative, where Isaias played a key role in onboarding new drivers and monitoring high-risk interactions. Isaias holds a Bachelor of Business Administration from Universidad Tecnológica de México.