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Daniel Cheng is a skilled professional with extensive experience in process improvement, business analysis, technical writing, and IT support. Currently serving as a Process Author at Vitrifi since June 2023, Daniel coordinates with internal stakeholders to enhance processes aligned with business objectives and provides advisory support to senior leadership. Previously, Daniel held various roles at Webex, including Business Analyst, where responsibilities included capturing business requirements and selecting technology solutions, and Technical Writer, focusing on documentation and user training. Prior experience at BroadSoft involved configuring VOIP devices and providing third-level technical support, while earlier roles included IT support in educational and corporate environments. Daniel holds a Bachelor of Arts in Business Information Systems from the University of Brighton.