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Ben Lau has extensive experience in the customer service field. Ben currently holds the position of Head of Customer Service at Vitasoy International since July 2023. Prior to this role, Ben worked at Vitasoy International Holding Ltd., where they served as a Senior Manager in the Customer Service Division from April 2013 onwards. Ben also held the position of Senior Manager in the Customer Service Department from August 2006 to March 2013. Before joining Vitasoy International, Ben was the Manager of Center Operation at HAVI Food Services from 2000 to 2006.

Ben Lau attended the University of Strathclyde from 2003 to 2005, where they earned a Master of Business Administration (MBA) degree with a focus on Strategies.