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Ashley Bigham Lenamond has extensive experience in customer service and technical support, currently serving as the Director of Customer Service at Visualutions, Inc. since June 2007, where previous roles included Customer Service Manager and Tier 3 Team Lead. Prior to this, Ashley worked as a Support Specialist at CySolutions, Inc. from June 2007 to November 2011, focusing on issue resolution, managing customer escalations, and enhancing departmental response times. Ashley has demonstrated strong technical skills in server management, Crystal Reports, and various interfaces while providing training and support for hardware and software solutions, particularly in relation to Centricity and the implementation of 5010 changes.