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Shanika (McBounds) Palm has a strong and diverse work experience. Starting from 2001, they worked as a Sales Analyst at Meadowcraft, where they utilized data analysis to optimize promotional and operational strategies. From 2002 to 2017, they held various roles at Blue Cross and Blue Shield of Alabama, excelling in areas such as data analysis, marketing, quality assurance, and technical leadership. During their time there, they contributed to a 15% increase in user engagement as a Web Data Analyst. In 2017, Shanika joined Visual Connections, LLC as the Vice President - Operations, where they demonstrated strong technical acumen and strategic thinking, aligning technology with business objectives. Shanika (McBounds) also played key leadership roles contributing to the company's success and growth. Currently, Shanika is the Chief Solutions Officer at Suitable Solutions, bringing over 20 years of executive leadership experience and guiding the organization through transformative periods while fostering a culture of innovation.

Shanika (McBounds) Palm holds a Bachelor of Science (B.S.) degree in Computer Science from Troy University. In addition to their degree, they have obtained three certifications from SAS. These certifications include "SAS Visual Analytics 1 for SAS9: Basics," "SAS Platform Administration: Metadata Administration (9.4 M5)," and "SAS Platform Administration: System Administration (9.4 M5)." Shanika (McBounds) received these certifications in July 2019, May 2018, and May 2018 respectively.