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Jay Serna has a work experience that spans over 10 years. Jay began their career at OMT-Veyhl USA Corporation in 2007, where they worked in a production role until 2010. In 2011, they joined Great Lakes Computer as an Account Manager, specializing in Networking and Security Solutions. Jay remained with Great Lakes Computer until 2014. Since 2015, Jay has been working at Vista IT Group as a Senior Account Manager.

Jay Serna attended Western Michigan University from 2009 to 2011, where they pursued a Bachelor of Business Administration (BBA) degree with a focus on Sales and Business Marketing.