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Julian Agudelo's work experience includes a variety of roles in the customer support and sales fields. âš¡Julian started their career as a Customer Care Consultant at Atento Colombia, where they provided fast and knowledgeable service to customers and resolved complaints. After that, they worked as a Sales Representative at Lean Staffing Solutions, where they identified business opportunities and established contact with potential clients. âš¡Julian then transitioned to a role as a Customer Experience Specialist at Unifi BPO, where they handled customer tickets and projects through Jira and Salesforce software. âš¡Julian also supported customers with product implementation and usage.

Julian later joined CSG as a Product Support Specialist, where they promoted customer satisfaction and resolved product and consumer problems. âš¡Julian then worked at Sprout Social, Inc. as a Customer Support Specialist, where they set up client contacts, cultivated relationships, and provided expertise in marketing, sales, and operations.

In 2023, Julian held multiple positions. âš¡Julian worked as an Inside Sales Executive/Closer at Sales Kiwi, where they generated leads and conducted sales presentations. âš¡Julian also served as a Quality Control & Sales Enablement Specialist at Ultimate Jet Vacations. Currently, they are working as a Customer Support Specialist at Visme.

Throughout their career, Julian has demonstrated skills in customer service, sales, problem resolution, and communication.

Julian Agudelo obtained a High School Diploma in Business from Jorge Clemente Palacios in 2013. âš¡Julian then pursued an Associate's degree in English Language and Literature, General from American School Way, completing it in 2021. Additionally, they obtained several certifications, including the EF SET Certificate-C2 Proficiency and the EF SET Certificate -C1+ Speaking Test in May 2023 from EF Education First. âš¡Julian also completed various courses on project management and Salesforce administration through LinkedIn. Furthermore, Julian achieved the English C1 certification from American School Way in August 2016. Recently, they acquired certifications in Inbound, Inbound Sales, and Service Hub Software from HubSpot Academy in 2022 and 2023.