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Kelly Thomas has a diverse work experience, starting in 2011 with Visit Austin. They began as a Tourism/Communications Intern, assisting in arranging site visits and creating collateral. Kelly then worked as a Sales Coordinator, supporting Account Directors and managing interns. They later became an Account Manager, soliciting local and Midwest/West Coast accounts and achieving high sales quotas. Kelly moved up to Senior Sales Manager, responsible for Midwest and international accounts. They most recently held the position of Director of Midwest Sales. Additionally, in 2010, Kelly was a Public Relations Intern for the "Lighting the Way" campaign at Texas State University, organizing fundraisers and creating marketing plans.

Kelly Thomas earned a Bachelor's degree in Public Relations and Spanish from Texas State University, where they studied from 2008 to 2011. In February 2014, they obtained a certification called Sales Academy II from Destinations International.