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Nancy Hendrickson is a seasoned Senior Business Systems Analyst with extensive experience in business analysis, project management, and operations across various industries. Currently employed at Visionworks of America since October 2017, Nancy has led Scrum meetings, extensive documentation initiatives, and managed software development life cycles. Previous roles include Senior Business Analyst for the City of San Antonio and Senior Business Analyst at Education Management Services, where Nancy conducted thorough project analysis and developed training materials. With a Master of Science in Business Organizational Management from the University of LaVerne and a Bachelor of Applied Science from Wayland Baptist University, Nancy has a strong educational foundation to complement a successful career focused on improving operational efficiencies and software implementations.