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Sergej Plovs works at Vision11 as a Managing Director, focusing on CRM strategy consulting, digital strategy, customer experience, and digital transformation. With a background in CRM and digitalization, Sergej has also held positions at Weltbild Verlag Gmbh, Hoffmann Group, Unternehmensgruppe Theo Müller, and other companies, gaining experience in project management, process optimization, and customer relationship management. Sergej's expertise lies in CRM strategy, digitalization, and customer experience, with a strong focus on integrating all customer touchpoints and improving customer communication and loyalty.