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Yvonne Nealen, PSM I, is an experienced Senior Technical Writer at Vision Benefits of America, where responsibilities include organizing, designing, and producing audience-appropriate documentation across various media. Previous roles encompass positions as a Technical Writer at Lincoln Learning Solutions, Contract Technical Writer at Vision Benefits of America, and Contract Technical Writer at The RWC Group, among others. Yvonne has a strong background in developing clear instruction manuals, business requirements, and technical documentation, contributing to projects related to information security, ISO certification, and brand refresh efforts. Academic credentials include a BSBA in Administrative Management and a Professional Writing Certificate from Robert Morris University, as well as a Professional Scrum Master I Certification from Madison Henry.