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Godwin D. possesses extensive experience in IT service management and operations, currently serving as a Senior Manager in Value Added Services Operations at Visa since March 2013. Prior roles include Manager for Open Systems and Digital Mobile Products and Team Lead for Open Systems, where responsibilities involved overseeing analysts to ensure optimal performance in critical production processes and incident resolution. Previously, Godwin held positions at HCL Technologies, managing IT service desk operations for a major financial exchange, as well as IT Executive roles at Optimum Solutions and Macquarie Group, providing technology support for prominent financial institutions. Early career experience includes serving as a Corporate Help Desk Analyst at APAC Customer Services, focusing on IT support for healthcare clients. Godwin holds a Bachelor of Science degree in Electronics and Communications Engineering from Batangas State University.