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Rakesh Jain is an experienced recruitment professional with a strong background in talent acquisition and customer service. Currently serving as a Team Lead in Recruitment for Strategic and Emerging Business at Virtusa since May 2012, Rakesh specializes in hiring senior engineering roles for various Google business and product groups. Prior to this, Rakesh worked as a Customer Service Specialist at Hutchison 3 Global Services from February 2009 to May 2012, and gained experience as an SME in the Inbound Customer Service Australian Voice Process at Convergys from April 2006 to January 2009. Rakesh also holds substantial experience as a CSR at Altius Customer Services Pvt Ltd, focusing on outbound sales for the U.S. market. Academic qualifications include a Post Graduation in Human Resource Management from Symbiosis Centre for Distance Learning and a Bachelor of Commerce from the University of Mumbai.