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Raja Tariq is a seasoned professional with extensive experience in customer support and management roles across various industries. Currently serving as Services Desk Analyst III at VIRTUS Data Centres, Raja acts as the first point of contact for customer issues, overseeing the resolution process. Previously, as Customer Delivery & Support Coordinator at Resilient plc, Raja identified and implemented process improvements while training users on product and service offerings. Raja has managed diverse accounts at Vodafone, planned customer retention events, and led teams at both Argos and Sky, where promotional activities, KPI targets, and customer lifecycle management were a focus. Raja holds degrees in Business Management, Customer Services Practitioner, and certifications in ITIL and PRINCE2 methodologies.