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Gagandeep Kaur is a skilled IT professional currently serving as a Service Desk Engineer Level 2 at Virtuelle Group since September 2023, where responsibilities include troubleshooting and repairing computers, mobile devices, and peripherals, as well as deploying new configurations for end-users. Prior experience includes roles as an IT Service Desk Analyst at Seven Network from January 2022 to August 2023, and as an Associate in Workforce Management for Woolworths Group at Hexaware Technologies from January 2021 to January 2022, focusing on customer service and client relationships. Gagandeep began a career in customer service as a Customer Service Representative at Coles from July 2019 to August 2020 and served as an MIS Executive at Vodafone Essar Corelogistics in India in 2011. Gagandeep holds a Bachelor's degree in Computer Science from the University of Jammu, completed in 2010.