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Leone Winterstein is an experienced customer service professional with a robust background in various support roles across multiple industries. Currently serving as Customer Service Lead at Virtually Human since April 2021, Leone previously worked as a Customer Support Associate at 1stGroup Ltd and as Head of GoCatch Support at GoCatch, where responsibilities included managing escalated customer support issues and fostering driver engagement nationally. Additional experience includes roles at Airtasker, Vodafone, EnergyAustralia, and Telstra, where Leone developed expertise in customer relations, team leadership, and operational management, consistently delivering high levels of customer satisfaction.