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Ervin Gok-ong has extensive experience in call center operations management and customer experience, currently serving as Vice President at Virtual Staffing Solutions since March 2023. Previously held the position of Vice President Operations at TaskUs from September 2021 to March 2023 and served as Site Director at Teleperformance from July 2016 to September 2021. Additional roles include Business Director and Senior Account Manager at Sutherland Global Services, and Service Delivery Manager at Teletech Holdings Inc. Responsibilities over the years have encompassed client relationship management, process improvement, inbound sales, and team management in various industries. Educational credentials include a Bachelor of Arts in Political Science from the University of San Carlos.