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Charles Smith is an experienced Customer Success Associate at Virtru, having progressed from an intern role to current responsibilities that include studying the Virtru collaboration suite and providing product demos for Gmail, Microsoft, and Secure Share. During time at Virtru, Charles shadowed senior customer success managers, participated in cross-functional initiatives, and contributed feedback that informed new enablement plans. Previous internship experience at Virtru involved researching customer bases for upsell opportunities, utilizing Salesforce and LinkedIn for contact tracing, and conducting competitive analysis presentations to company leadership. Charles holds a Bachelor of Arts degree in English Language and Literature from James Madison University, completed in 2022, and graduated from Oakton High School in 2018.