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Alex Litoff has a strong background in customer experience and support. They served as the Senior Director of Customer Experience & Analytics at Virtru, where they managed the customer support and success teams and led cross-functional customer experience initiatives. They also held the position of Director of Customer Support at Virtru, where they achieved significant improvements in response time, agent efficiency, and upsell opportunities. Prior to their time at Virtru, Alex served as the Director of Client Services and Senior Customer Success Manager at Event Farm, where they played a key role in scaling the post-sales operation, implementing proactive customer success strategies, and fostering strong relationships with major accounts. They also gained experience as an Advertising Associate at The Chronicle of Higher Education and as a Promotions Associate at Rally Marketing Group.

Alex Litoff has a Bachelor of Arts degree in Corporate Communications from Elon University. Additionally, they have obtained a certification in Empathy for Customer Service Professionals from LinkedIn in 2020.