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Janina Ylikahri is an accomplished Customer Success Manager at Virta Ltd, where responsibilities include leading the customer onboarding process for a significant project with over 150 charging points and fostering strategic partnerships. Previously, Janina served as a Senior Consultant at CACI Ltd, managing rapid requirement changes for the processing of over 2 million Census forms and overseeing warehouse operations to ensure exceptional customer experiences. In a prior role as a Consultant, Janina developed training materials for the Irish Census 2022 forms project, achieving a revenue gain of 300K and receiving a Quarterly Achievement Award. Additional experience includes project coordination at Management Events and customer service at Nets Group. Janina holds an MSc in International Business from Queen Mary University of London and a Bachelor's degree in International Business from the Turku School of Economics.