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Zaid Ibrahim has extensive experience in the telecommunications industry, starting their career as a Customer Care Supervisor at Zain Jordan (formerly Fastlink). Throughout their career, they have held various positions, including Marketing Manager at Umniah, Manager of Retail Strategies and Development at Batelco, and Chief Commercial Officer at Umniah. In these roles, Zaid has been responsible for revitalizing companies, transforming retail strategies, and exceeding revenue and sales targets. Currently, Zaid is the Chief Commercial Officer at Virgin Mobile Middle East & Africa.

Zaid Ibrahim obtained their Bachelor's degree in Marketing from Jami'at Al-Yarmouk in 2003. In 2019, they attended Saïd Business School, University of Oxford to study Fintech. Currently, Zaid is pursuing an Executive MBA at Oxford Brookes University, where they are expected to graduate in 2022. Zaid'searlier education history at Terra Sancta College is not provided.