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Pamela Hickey has extensive experience in customer service and administration, currently serving as a Customer Value Management, Sales and Retention Agent at Virgin Media Ireland since December 2015, where key responsibilities include meeting and exceeding KPI goals. Previously, Pamela worked as a Business Support Manager at Three, where responsibilities included providing efficient service, handling client queries, and ensuring accurate documentation. Additional roles include administration at Thomond Insolvency Services and as an Administrative Assistant at Thomond Asset Management, where responsibilities encompassed client interaction and correspondence management. Pamela holds a FETAC level 6 Advanced Administration degree and a FETAC level 5 in Business Administration and Management from Limerick College of Further Education, as well as a Leaving Certificate from VTOS Sexton Street.