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Monica Byron is an experienced professional in social media strategy and customer support, currently serving as a Social Media Strategist at Virgin Media Ireland since January 2010, focusing on resolving customer complaints and promoting brand awareness across Twitter and Facebook. Prior to this role, Monica worked as a Technical Support Specialist at Virgin Media Ireland, providing technical, billing, and mobile support. Monica's earlier experience includes administrative roles at M2 Office and customer care positions at 3 Ireland, where customer retention was emphasized through targeted campaigns. Education includes a Bachelor of Business Studies in Marketing from Galway-Mayo Institute of Technology, various certificates in addiction studies, interior design, supervisory management, and Reiki training, showcasing a diverse skill set and a commitment to professional development.