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Jessica Grams has a diverse professional background in client services, sales, and customer support, currently holding the position of Strategic Partners at Virgin Limited Edition since September 2020 and serving as Client Services II Retail and Small Business at Bank of America Merrill Lynch since February 2020. Previous roles include Customer Service Sales Rep Assistant at CONMED Corporation, Biomed Account Manager at PartsSource Inc., and Administrative Assistant and Inside Sales at Gazette Newspaper. Jessica has a Bachelor of Business Administration in Marketing from Kent State University and an Associate of Arts in Business, Management, Marketing, and Related Support Services from Cuyahoga Community College.