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Pelagia Mwale has extensive experience in administrative and customer service roles across various sectors. Currently serving as an Administrator at Virgin Care since April 2017, Pelagia excels in managing telephone inquiries, logging information, and maintaining service quality in a busy environment. Previous positions include comprehensive administrative support at Sirona care & health, offshore stewardship at Seamariner Limited, and construction technician apprenticeship where Pelagia gained hands-on experience in construction site management. Additional roles encompass being a Bank Administrator at Avon and Wiltshire Mental Health Partnership NHS Trust and providing customer service at RAC and Teleperformance. Pelagia's diverse background showcases a strong commitment to service excellence and operational support.