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Louise Phillips has a robust career in customer service and operational management, currently serving as Vice President - Customer Centres at Virgin Atlantic since September 2010. In this role, Louise leads organizational changes to enhance the digital customer journey and improve systems and processes. Prior positions at Virgin Atlantic include Head of Customer Service Centre, where Louise managed the largest global contact centre, and Customer Service Team Leader, focusing on high-quality service delivery. Prior to Virgin Atlantic, Louise held managerial roles at Lloyds Bank and worked in recruitment at Blue Arrow and Parkhouse Recruitment, with early experience as Cabin Crew at Virgin Atlantic. Louise's educational background includes studies at Swansea University and Cwmtawe Comprehensive.