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Cat Stephen has a diverse work experience spanning several industries. They started their career as a Customer Service Officer at Centrelink in 1996 and later joined Carphone Warehouse as a Customer Support Team Manager. In 2007, they joined IAG as a Customer Service Team Manager, where they delivered improved customer and people outcomes. From 2013 to 2015, Cat worked as a Retail Store Manager at Optus, where they achieved immediate improvements in customer advocacy scores. They then joined Dataworxs Systems Limited in 2016 as a Client Relationship Manager, driving revenue growth in Western Australia. Currently, Cat is working at VIQ Solutions as an APAC Sales Director and was recently promoted to Director of Customer Experience.

Cat Stephen attended St Mary's Anglican Girls' School from 1985 to 1988 and obtained a High School Certificate in Year 12. Later, from 1992 to 1994, they enrolled at Edith Cowan University where they completed a Bachelor of Arts (BA) in Education. Cat also obtained a certification in BA (Education) from Edith Cowan University, although the specific month and year of obtaining the certification are not provided.