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Alessandro Z. has extensive work experience in customer success and customer experience roles. Alessandro is currently the Head of Customer Success at FindHotel since September 2021. Prior to this, they worked as a Strategic Advisor at The Blue Manakin since April 2021. From October 2020 to September 2021, they served as the Director of Business Services at Lyreco España. Alessandro also has experience in the maritime industry, holding the position of Customer Experience, Loyalty and CRM Director at Baleària from May 2018 to October 2020. Before that, they worked as the Customer Experience Transformation Director at Alliance Laundry Systems LLC from April 2014 to May 2018. Alessandro's career started in 2007 at International Service Check, where they held various positions including Customer Experience Consultancy Director, Customer Experience Consultant, and Senior International Project Manager.

Alessandro Z.'s education history includes obtaining a Doctor of Philosophy (Ph.D.) degree in Philosophy from Alma Mater Studiorum - Università di Bologna, which they pursued from 2000 to 2005. Following this, they completed a Master's degree in Marketing from Università degli Studi di Milano-Bicocca between 2006 and 2007. More recently, they completed the Programa ThePowerMBA at ThePower Business School in 2019, specializing in Business Direction and Administration.