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Rafael Silva possesses extensive experience in account management, risk assessment, and customer experience within the payment processing industry. Currently working at Vindi since January 2022, Rafael specializes in account management and KYC analysis, alongside customer onboarding and KPI tracking utilizing systems such as Pipefy, Zendesk, and Salesforce. Prior experience includes a role as a Pleno Operations Analyst at Fiserv, where support was provided to major clients, and a significant tenure at PayGo Pagamentos, focusing on client credentials and operational processes. Earlier experience encompasses technical support and sales strategy development at Laboratórios Bio-Médicin. Rafael holds a degree in Communication Social with a specialization in Advertising and Propaganda from Universidade São Judas Tadeu.