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Stephanie Michaud has extensive experience in training and customer service coordination, primarily with Ville de Quebec since October 2012, where roles include Conseillère à la formation and Coordonnatrice au service à la clientèle. Responsibilities encompass analyzing training needs, planning and delivering training activities, supervising other trainers, and managing customer service teams and processes. Additional roles have included project piloting, administrative support, and human resources management. Stephanie holds multiple certifications in human resources management and business administration from Université TÉLUQ and Université HBC.