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Renate Heffels-Sevriens has extensive experience in resource planning and personnel management across various sectors. Currently serving as Resource Planning Manager at Office Depot for the DACH and BNLX regions since April 2015, Renate specializes in forecast modeling and capacity planning for multi-site operations. Past roles include WFM Specialist at Arvato Benelux, where responsibilities encompassed traffic forecasting and scheduling, and Personnel Planner at Stichting Thuiszorg Helpende Hand, focusing on staff planning for home care services. Additional experience includes personnel planning and secretarial duties at Kies Mondzorg and extensive roles at KPN, which included management and assistant positions across call center operations. Renate holds certifications from COPC and a diploma in Middle Management from ISBW, complemented by training in leadership.