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Juan Pablo is the Director of Operations at Vik Retreats in Uruguay, overseeing the operations of three Vik properties. Juan Pablo has reengineered processes, launched a customer service department, implemented a PMS system, retrained teams in guest experience best practices, and optimized operating costs. Juan Pablo's work has led to a 30% revenue increase and recognition by Travel & Leisure. Prior to their current role, Juan Pablo has held various managerial positions in the hospitality industry, showcasing their expertise in operational excellence and guest satisfaction.