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Kelly Chen has a diverse work experience starting in 2018. Kelly worked as a Literacy Specialist at New York Edge in 2018, a UPK Head Teacher at Rainbow Child Development Center from 2018 to 2020, a First Grade Associate Teacher at The Dalton School from 2020 to 2021, a STEM Mentor at Vision Education & Media (VEMNY) - RoboFun in 2021, and a Science Teacher at City and Country School from 2021 to 2022. Currently, they work as a Customer Success Manager at View, Inc. where they manage customer accounts and serves as the primary point of contact for over 100 customer accounts on the East Coast. Kelly is responsible for delivering customer onboarding training, devising strategic deployment plans, and leveraging metrics and tools to measure and track customer engagement and satisfaction. Their key strategic enterprise accounts include Microsoft, The Durst Organization, GFP Real Estate, Nuveen, TIAA, and Bank of America.

Kelly Chen has a Master of Science - MS degree in Early Childhood Education and Teaching from Hunter College. Kelly also holds a Bachelor of Arts - BA degree in Psychology from Binghamton University. In addition to their formal education, Kelly has obtained several certifications, including OSHA 30 from the OSHA Safety Training Institute, and Adult and Pediatric First Aid/CPR/AED & Mandated Reporter of Child Abuse from the American Red Cross. Kelly has also completed training courses such as Customer Success Management Fundamentals, HTML Essential Training, and Instructional Design: Adult Learners through LinkedIn. Furthermore, Kelly has taken the course Introduction to Computer Science offered by Harvard University. Lastly, they have obtained the New York State Initial Teaching Certification in Early Childhood Education (Birth-Grade 2) from the NYC DOE.