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Nhi Ngo's work experience begins in 2019 as a Retail Banker at Standard Chartered Bank. In this role, they targeted customers with medium to high incomes to sell credit cards and personal loans. They conducted roadshows at public places and provided customer care to increase referrals. They also maintained and updated pipelines and potential customer information for their leader.

In 2020, Nhi Ngo joined Vietnam International Bank (VIB) as a Sale Support. Their responsibilities included providing information and documentation about products to support the sales department, reporting and editing daily documents, reminding and ensuring sales compliance with bank regulations and programs, and reporting overdue debt. The end date for this role is not specified.

Nhi Ngo attended HCM University of Technology (HUTECH) from 2014 to 2017, where they earned an Associate's degree in English.