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Joni Laakso is an experienced customer service professional currently working as a Customer Service Specialist at MVC Videra since December 2023. Prior to this role, Joni Laakso spent over eleven years at Verkkokauppa.com Oyj as a B2C & B2B Customer Service Representative. Joni Laakso began the career in customer service at Bauhaus Suomi from September 2008 to January 2012. Joni Laakso holds a Bachelor of Business Administration in Logistics, Materials, and Supply Chain Management from Lapland University of Applied Sciences (2004-2011), as well as a Vocational Qualification in Technical Drawing from Oulun seudun ammattiopisto (2017-2018).