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Russell Iran has a diverse work experience in customer service and management roles. Russell started their career in 2008 as a collections specialist at iQor and was eventually promoted to Resolutions Supervisor/Senior Agent. In this role, they handled customer service, technical support, and retention, and was responsible for resolving customer complaints and promoting conflict resolution. In 2014, Russell worked as a Sales Representative at NETCAST BPO Services, focusing on providing excellent service and fostering relationships with customers. Russell then worked as a Customer Support representative at Outbounders.com, where their goal was to make a positive impression on customers and provide excellent service. Russell also worked as a Virtual Assistant, providing professional administrative, technical, and creative assistance remotely from home. In 2014, they joined VidCruiter / Video Interviewing as a Remote Senior Manager / Performance Manager.

Russell Iran completed their Bachelor of Science degree in Accounting and Business/Management from Systems Plus College Foundation from 2006 to 2008. Prior to that, they pursued a Bachelor of Science degree in Accounting at Holy Angel University from 2005 to 2006. In terms of additional certifications, Russell obtained various qualifications from LinkedIn. These include Leadership Foundations, Leading Remote Projects and Virtual Teams, Managing Employee Performance Problems, Performance Management: Setting Goals and Managing Performance, Coaching Skills for Leaders and Managers, Project Management Foundations, and Project Management Skills for Leaders. These certifications were achieved between June and July of 2023.