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Nizar Latifian is an experienced professional in customer support and KYC, currently serving as Assistant Manager at VIDA Digital Identity since January 2020. In this role, Nizar focuses on achieving customer service objectives through strategic planning, action plans, and problem resolution, while also enhancing KYC manual verification processes. Prior to this position, Nizar held leadership roles at Bukalapak from August 2015 to December 2019, overseeing contact center experience and customer support, achieving notable service levels and reduced response times. Nizar's earlier experience includes customer relations and support roles at Inet Global Indo, PT Elnusa Tbk, and AIA, showcasing a strong background in customer service excellence.