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Elena Cotorobai is a seasoned professional in customer experience, currently serving as Specialist Senior Customer Experience at Victoriabank since June 2021. Prior experience includes multiple roles at Orange Moldova from September 2008 to June 2021, where Elena held positions such as Customer Experience Coordinator, Customer Relationship Processes Coordinator, and Customer Experience & Sales Process Management Coordinator. Elena Cotorobai holds a Master's degree in Theory of Public Administration from Academia de Administrare Publica (2013-2015) and a Licentiate degree in Marketing and Logistics from Academia de Studii Economice din Moldova (2005-2008).