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Kaitlyn Lee currently works as a Lead CXRD Researcher at Viasat Inc. Previously, Kaitlyn held positions such as Senior XD Researcher at Bank of America, Senior Insights Manager at Emerald Research Group, and Senior Customer Research Analyst at Holland America Line. Kaitlyn has a strong background in customer research and insights, having worked on major projects focusing on understanding customer behavior, market trends, and business drivers. Kaitlyn's diverse experience includes roles in visual display coordination, theatrical production coordination, and technical direction. Kaitlyn holds a Bachelor of Fine Arts (BFA) degree in Technical Direction from the University of Southern California.