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Shana Smith is a seasoned professional with extensive experience in customer success and business development across various companies in the communications and supply chain industries. Currently serving as a Customer Success Manager at viaPhoton since June 2021, Shana focuses on disrupting the fiber supply industry by enhancing customer experiences. Prior to this role, Shana worked as a Business Development Specialist at KGPCo, where the company provides customized supply chain solutions for the communications industry. Shana's career also includes positions at KGP Logistics, Hutton Communications Inc., Great Lakes Wire & Cable, ACS Solutions dba Atlanta Cable Sales, Sage, and KSM Electronics, demonstrating a strong background in sales and customer relations across diverse environments.