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Colby Jones is an accomplished technology and management professional with extensive experience in various roles within the information technology and workforce management sectors. Currently serving as the Director of Information Technology and Program Manager at ViaOne Services since March 2021, Colby has previously held positions such as Scrum Master at TestAssure and Agilea Solutions, and Labor Forecasting and Scheduling at Signet. Notable achievements include implementing workforce management systems, creating detailed performance analytics, and collaborating with multiple departments to enhance operational efficiency. Colby's earlier career at RadioShack spanned roles from Wireless Operations Analyst to Workforce Management Manager, focusing on reporting, compliance, and strategic initiatives. Colby’s foundational experience at Sagem Avionics in maintenance and calibration established a strong background in quality management systems.