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Krystal Figueroa is a seasoned professional with diverse experience across multiple industries, currently serving as a Grievance and Appeals Representative at CarePlus Health Plans since June 2021, where responsibilities include resolving customer and partner appeals through investigations. As a Brand Ambassador for Veza Sur Brewing Co. since June 2019, Krystal leads operations at large events, managing employee training and ensuring guest satisfaction. Prior experience includes roles as a Sales Advisor at Braman Miami, a Shift Team Lead at Three Restaurant & No. 3 Social, and various positions in the service industry including bartending and case management. Educational background includes a Bachelor of Science in Psychology from Miami Dade College.