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Rohan Shroff is a Help Desk Analyst with extensive experience in providing technical support and customer service. At VetPartners Australia and New Zealand, Rohan serves as the primary contact for Helpdesk Level 1 - 2 queries, managing over 300 calls monthly and consistently exceeding key performance indicators for ticket resolution. Prior to this role, Rohan was a Senior Sales and Service Advisor at Telstra, where responsibilities included addressing technical and network issues, managing maintenance of network equipment, and troubleshooting a variety of connectivity issues across multiple devices at the Tech Bar.