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Rich Valentine is an experienced IT support technician with a diverse background in technology and documentation. Currently employed at Veterans First Mortgage since February 2016, Rich has resolved over 6,000 technical tickets, addressing a range of issues including PC, printer, and network problems. Previous roles include PC Support Technician at Robert Half Technology, where hardware upgrades and troubleshooting were key responsibilities, as well as technical support and writing positions with Xactware Solutions, HP, and Bank of America. Rich has a strong educational background, holding a Bachelor of Arts in English Language and Literature from Brigham Young University, along with multiple certificates in writing and systems administration.