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Paul Etienne is a seasoned professional with extensive experience in product management and customer support operations. Currently serving as Senior Product Manager and Senior Customer Support & Operation at Vertuoza since April 2022, Paul has previously held various roles at LetsBuild from October 2018 to April 2022, including Product Manager for the Aproplan and Geniebelt apps, Sales Operations Manager, and Customer Support Lead. In these positions, Paul successfully managed product roadmaps, developed customer support processes, and led cross-departmental projects aimed at optimizing customer experiences. Earlier experience includes working as an IT Support Engineer and IT Consultant at Sopra Banking Software and a student job in sales and logistics. Paul holds a Master's degree in Mechanical Engineering with a specialization in energy, dynamic, robotics, and biomechanics, as well as a Bachelor's degree in civil engineering.