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Daniel Jonathan Walker has a diverse background in data engineering and contact center management. Their most recent role is as a Data Engineer at Verti, starting in January 2023. Prior to that, they worked as a Data Engineer - GCP at Ladorian from March 2022 to January 2023, and as a Data Engineer and Big Data Developer at KEEDIO from November 2021 to March 2022.

Before transitioning to data engineering, Daniel gained extensive experience in contact center management. Daniel Jonathan worked as an Assistant Contact Center Manager at Teleperformance from October 2019 to February 2021, where they were responsible for KPIs/SLAs reporting, data analysis, and SQL database management. Prior to that, they worked as a Supervisor at Emergia Contact Center from September 2017 to September 2019, focusing on SQL database management, ETL process creation and management, reporting, and analysis of KPIs and SLAs.

Daniel's career in the contact center industry began at Transcom, where they held multiple roles. From September 2013 to September 2017, they worked as a Team Leader, responsible for call traffic control and KPI/SLA analysis. Prior to that, from December 2009 to September 2013, they worked as a Call Center Specialist, handling customer calls and invoice payments.

Additionally, Daniel has experience working as a Call Center Agent at RAINBOW COMUNICACIONES S.L. from May 2011 to September 2013, where they were responsible for telephone reservations for rental vehicles for Europcar in the UK and Spain.

Overall, Daniel Jonathan Walker's experience spans both data engineering and contact center management, making him a well-rounded professional in these fields.

Daniel Jonathan Walker's education history includes the following:

- In 2021, they attended The Bridge | Digital Talent Accelerator, where they completed a Bootcamp in Data Science. Daniel Jonathan also obtained certifications in Data Visualization, I am Data Scientist, Machine Learning Engineer, and TensorFlow & Keras from the same institution.

- Also in 2021, Daniel pursued the IBM Data Engineering Professional Certificate on Coursera.

- From 2017 to 2018, they studied Business Administration at EAE Business School | Universidad Rey Juan Carlos. Their field of study during this time was PDAE.

- In 2003, they completed their AS Level at Coopers Technology College, where they studied Physics, Mathematics, Spanish, and Critical Thinking.

In addition to their education, Daniel obtained various certifications, including Building Batch Data Pipelines on GCP, Databases and SQL for Data Science with Python (with Honors), Hands-on Introduction to Linux Commands and Shell Scripting, Machine Learning with Python, and Python for Data Science, AI & Development. These certifications were obtained from Coursera.