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John Paddock has over 20 years of work experience in various roles and industries. John is currently the VP of Customer Experience at Vertafore since July 2021. Before that, they worked as a Solutions Consultant at Vertafore from May 2018 to July 2021. Prior to Vertafore, John served as the President of Operations Excellence Management Consulting from July 2017 to December 2018, specializing in driving business strategy and process improvements, particularly in the financial services and insurance industry. John also held the position of AVP Business Strategy and Process Improvement at National Life Group from August 2014 to July 2017, where they provided team support for major transformation development activities and led process improvement reviews. John has significant experience in business process management, as demonstrated by their role as Operations Director (AVP Level) at Cigna from September 2013 to July 2014. John has also held leadership positions at The Hartford and American Skandia, where they oversaw various functions such as licensing, contracting, and document imaging. Overall, John Paddock has a strong background in process improvement, business strategy, and customer experience.

John Paddock obtained a Bachelor's degree in Management from the Rochester Institute of Technology in the years 1989 to 1991. John also holds an A.A.S degree from the State University of New York, Canton College of Technology. In addition to their degrees, John has obtained various certifications including a Connecticut Insurance License, SILA - Fellow certification, Black Belt Certification, Green Belt Certification, Lean Six Sigma Certificate, and Certified Change Management Professional certification.