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Malcolm Desmarchelier is an experienced Executive Director, currently leading services at Versent since March 2021, and has held multiple leadership roles within the managed services domain. Prior experience includes significant contributions at Velocity Frequent Flyer from December 2016 to February 2021, where Malcolm managed loyalty operations and crisis response efforts during the COVID-19 pandemic. Prior to that, roles at the NSW Department of Education and Communities focused on improving customer experience and implementing IT service management practices. Earlier career stages included key positions at Unisys Australia, Chrome Global Ltd, and Pretzel Logic, where Malcolm developed expertise in service delivery, business analysis, and project management. Educational background includes studies at Macquarie University and St Leos College.